Clinical Transformation & Patient Experience
Building a more responsive, compassionate and navigable UNTH.
Since November 2025, the University of Nigeria Teaching Hospital has been advancing a patient-centered transformation focused on service, navigation, communication, coordination and the experience of care.
Transformation supported by Quantus Medical Foundation through WeCare Nigeria
Transformation becomes meaningful when patients can experience it.
Navigate
Helping patients and families identify the right service and find their way through UNTH.
Connect
Strengthening communication between patients, families and hospital teams.
Coordinate
Supporting timely communication and escalation across the patient journey.
Support
Providing a visible human point of assistance within the hospital environment.
Patient Liaison Officers
Patient Liaison Officers are a visible part of UNTH’s evolving patient experience. Positioned within the hospital environment, they help patients and families navigate services, communicate concerns and connect with the appropriate hospital teams.
Patient Navigation
Helping you find the right clinic, ward, desk or service.
Communication
Passing on questions and concerns to the right hospital team.
Care Coordination Support
Helping teams keep each other informed along your visit.
Patient & Family Assistance
A friendly point of help for patients, relatives and visitors.
Escalation Support
Raising concerns quickly with the staff who can act on them.
Frontline Observation
Noticing where patients get stuck so services can improve.
Patient Liaison Officers do not diagnose, prescribe or make clinical decisions. Your doctors and nurses remain responsible for your care.
Need help while you’re at UNTH?
Look for a uniformed Patient Liaison Officer. They can help you identify the appropriate service, navigate the hospital and connect with the right team.
Connected on the frontline
Patient Liaison Officers use practical communication tools to support coordination and timely communication across the hospital environment.
The Transformation Journey
November 2025
A New Chapter Begins
UNTH and Quantus Medical Foundation began their transformation partnership through the WeCare Nigeria Initiative, focused on patient navigation, frontline communication and service culture.
Transforming Culture Alongside Care
Sustainable healthcare transformation takes more than equipment or buildings. It builds on UNTH’s longstanding commitment to Service to Humanity — strengthened through people, teamwork and everyday practice.
- Leadership commitment
- Frontline ownership
- Accountability
- Communication
- Compassion
- Teamwork
- Change Management
- Staff engagement
- Service culture
- Continuous improvement
A Partnership for Transformation
UNTH’s patient-centered transformation is being developed and supported in partnership with Quantus Medical Foundation through the WeCare Nigeria Initiative.
University of Nigeria Teaching Hospital
UNTH provides institutional leadership, clinical expertise, workforce engagement, operational ownership and the environment in which transformation is implemented.
Quantus Medical Foundation
Quantus Medical Foundation serves as the philanthropic transformation partner, supporting strategy, programme development, implementation, resources and patient-centered improvement.
WeCare Nigeria
WeCare Nigeria is the patient-centered transformation initiative through which key frontline interventions and culture-change activities are being delivered.
Help us continue to improve
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